What Does an Ecommerce Agency Do?
An ecommerce agency brings a fresh perspective and technical expertise to the table, and they also offer a range of services that you may require.
For example, FinPlus can help you with building your own ecommerce website. As well as assist you on selling your products on online marketplaces all over the globe.
And they can also market it for you. Giving you the 360 degree experience, choose from hundreds of ecommerce marketing companies to help promote your brand online.
Choosing an Ecommerce agency can be a difficult task.
But how do you find the right ecommerce agency for your business?
Referring to the portfolio:
One of the best ways to get a sense of what an ecommerce development agency can do is by looking at agencies’ previous work. But it’s not effective if you just look at the final result. You must also ask questions and look at the case studies, if they have any. You don’t only expect to see the product, but also the results it produced for the business.
Make sure that you carefully examine their portfolio. Look at their website and look at the work they have done. If you were hiring a member of staff to work for your business, you would carefully consider their CV and past experience, so you should do the same for an ecommerce agency.
Create a checklist when looking for an ecommerce agency and consider many of the things that you look for when hiring a member of staff. Whilst indeed there are differences between employees and an agency, there are some similarities, such as skills, expertise and making sure that they are qualified for the task at hand.
Choosing a business with a strong portfolio can evaluate their strengths as an ecommerce agency and decide if their strengths will help you to succeed in the world of ecommerce.
Strengths towards Work
Now that you know about the work that the ecommerce-centric agency will offer, you need to find out their strengths. Find out what type and quality of work the agency has delivered for its clients in the past, as well as the results they’ve achieved.
For example, one ecommerce agency might be good in redesigning the ecommerce store, another may be good with digital marketing, whereas some agencies give you the 360 Degree Experience like FinPlus. It is important to find the strengths so that you get the best service for your ecommerce store.
Different ecommerce agencies have a different approach to working on projects. Some will ask you to fill a short form or a brief, and then they will provide you with an estimate. Once you agree to that, they will begin working on that project. They may or may not ask further details during the project; just make sure they keep you updated with the progress.
Experience In Similar Industries
When you’re researching ecommerce agencies, look at their portfolios and see if they have any experience within your industry. However, if the business has no experience within your industry, this isn’t necessarily a bad thing.
Whilst having previous experience creating ecommerce websites in your industry can indeed be very beneficial, it is not essential. If the ecommerce agency doesn’t have any previous experience creating ecommerce solutions within your industry, ask them questions regarding how they will address this, for example you could ask them how they will learn about the industry audience.
Budget
Before you start searching for any agency, make sure you have a defined budget. With an optimum budget, you will be in a better position to negotiate the services that the agency has to offer. In fact, some Ecommerce agencies have a budget calculator that will give you a better estimate of the project that you want the agency to complete.
If you can’t find a budget calculator on their website, don’t worry. You can always get in touch with the Experts at the ecommerce agency and they will give you an estimate based on your requirements.
After-Sales Service
You are probably going to work with your ecommerce agency for at least a few months, so it’s important that you hire someone who values your business. You need someone who is passionate about working with you and actually cares about your work.
After-sales service plays an incredibly important role in making a decision about which ecommerce agency to hire. In many cases, you will require services even after the work is done.
You can check the company’s reviews to see if it takes its after-sales service seriously, and remains in touch in case a problem arises. You really don’t want to work with an ecommerce-centric agency that stops responding once the project comes to a close.
Best Practice Methodology
To make sure that high quality service is delivered, the best e-commerce agency will follow best practice methodologies and employ the most effective tools and templates.
For new ventures/startups, use of tried and trusted methods reduces risk. Choosing an agency that has best practice process flows and code around all key elements of ane-commerce site, can ensure they develop and deploy sites faster and more cost effectively. Consider if the agency has well established tools for source control management and issue tracking also.
If your site is already in existence and you want a redesign or replatform, look for an e-commerce agency that has a well-developed transition plan, provides monitoring tools and support processes. These are extremely important to both ensure that your site is up and running effectively, and to provide you with support should any glitches occur.
CONCLUSION
Choosing the best e-commerce agency partner is an important decision and takes time, but the right partner can be a great asset that will help you grow revenues and reduce operating costs.
FinPlus has the winning combination of business knowledge, technical expertise and best practices. With an extensive track record of great service, whether you’re planning, opening, expanding, marketing, maintaining or integrating your e-commerce store, we’re here to help you increase revenues and reduce operational costs. Contact us today.
